Refund and Returns Policy
Return Instructions
Packaging
- Original Packaging: We recommend using the original packaging when returning your item.
- Alternative Packaging: If the original packaging is unavailable, please use a box slightly larger than the item. Ensure the item is securely packed with adequate padding to prevent any damage during transit.
Shipping Instructions
- Follow the instructions provided by our customer service team regarding shipping labels and carrier options.
- Ensure the return shipping label is clearly visible on the outside of the package.
Duty of Care
- Reasonable Care: You are legally required to take reasonable care of the item while it is in your possession. Proper packaging is essential to avoid damage during return shipping.
- Failure to take reasonable care may result in a deduction or claim for compensation.
Refund / Exchange Process
- Inspection: Once we receive your returned item, our team will inspect it to verify the reported defect and confirm it is in the same condition as when it was originally received.
- Processing: Upon successful inspection, we will process your refund or exchange within 5 business days.
- A 25% restocking fee will be applied to cover shipping and handling costs.
- Refunds will be issued to the original payment method.
